Method of payment
After we have received your reservation and/or registration, you will receive a confirmation from us. Upon receiving this confirmation, you pay the amount of your booking as soon as possible, but no later than within 14 days, by making a transfer in Euro’s to our bank account.
Number: ES62 3187 0604 2934 0084 1114
Holder: Gestion Turistica Natural y Cultural en Sierra Morena, S.L.
Bank: Caja Rural del Sur
BIC: BCOEESMM187
Your booking is only final when we have received your payment.
Accommodation
Stay:
In general, you can use your accommodation from 4 p.m. on the day of arrival and you must vacate it before 12 noon on the day of departure, unless otherwise agreed.
The customer is responsible for correctly stating the number of persons, including children, using the accommodation. We point out that access can be refused to persons who have not been registered, without the right to complain.
Flaws:
If you find defects in the rented accommodation, you must report this immediately, and in any case always during your stay, to the owner of the accommodation or to TURnature. We will try, in consultation with the owner, to correct the defect or to resolve defects as soon as possible and, if necessary, we will find other accommodation for you in the event of serious defects that cannot be remedied in the short term. Complaints that are only reported to us after leaving the accommodation cannot be processed.
Amendments:
TURnature reserves the right in case of force majeure to replace the reserved accommodation with an alternative accommodation. In case the customer does not accept this alternative accommodation, amounts already paid will be refunded.
Workshops, excursions and other services
In case of insufficient registrations for a workshop or excursion, TURnature reserves the right to cancel this up to two weeks in advance. Also in case of force majeure, TURnature reserves the right to cancel a workshop or excursion at any time. We will try to offer an alternative in consultation. If this is not possible or not desired, the participation fee already paid will be refunded immediately.
Cancellation
In case of cancellation on your part, we return to you the following amounts:
- up to 1 month before arrival date:
60% of the total amount of your booking; - from 1 month to 7 days before arrival:
20% of the total amount of your booking.
From 7 days before arrival date it will not be possible to return any part of the total amount of your booking.
When you book your lodging with an accommodation that is not included in our package deal, the cancellation conditions of that accommodation are valid.
We strongly advise you to take out a travel and cancellation insurance at the same time as your reservation and/or registration!